Patient Services Specialist - Orthopaedics

Texas Tech University Health Sciences Center
United States, Texas, Lubbock
3601 4th Street (Show on map)
Nov 16, 2024
Patient Services Specialist - Orthopaedics Lubbock 38945BR Position Description This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities. Major/Essential Functions Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the call appropriately Schedules patient appointments appropriately by following scheduling guidelines Handles patient messages delegated from nurse, providers, and supervisor Greet all patients as they arrive to the clinic and certifies that all patient information is updated and correct Follows appropriate procedures for checking patients in and out of the clinic. Handles payment transactions and completes necessary batch closing and deposit documentation every day Maintains a tidy waiting room and ensures all patients are informed about clinic delays Assists managed care team with referrals, insurance verification and authorization as needed Required Qualifications Education: A minimum of a high school diploma or equivalent Experience: 1 year customer service, office or related experience. Additional education may substitute for the experience requirement To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=874942 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. jeid-8e80974afeebc3429303f9aab0733f1d