Community Manager
 JLL | |
 United States, Illinois, Chicago | |
| 200 East Randolph Street (Show on map) | |
 Nov 15, 2024 | |
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The Community Manager's main duty is to create and manage programming at an office property to enhance the experience for tenants and visitors in order to create a sense of community on the property and virtually. The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events. Additionally, this position may manage the admin portal of the property app, manage property social media accounts, and create internal marketing collateral.
Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property - arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client. JOB DUTIES * Coordinate regular programming including but not limited to themed events, lunch and learns, conveniences, entertainment, philanthropy, and brand activations for the building and individual companies * Manage property amenity spaces including tenant lounge, conference center, outdoor space, and other common areas * Plan and maintain the property programming budget * Partner with fitness providers for health and wellness programming * Create marketing collateral for property programming and events using property specific branding * Partner with onsite and local retailers and dining establishments to highlight promotions * Assist the property management and leasing teams in tours, welcome collateral, and events for new tenants * Maintain the admin portal of property app including conference center reservations, building events, and local area information and partnerships * Manage the property social media pages * Write and design eblasts and monthly newsletter to tenants who have opted into the service regarding events occurring in the building and around the local area * Act as a building ambassador, including maintaining a welcoming presence in public spaces during high traffic times and during events * Respond to in-person, phone and email requests from tenants providing guidance and information to tenants in a timely manner * Knowledgeable of local and trending events, attractions, restaurants, hotels, tours and transportation options in the surrounding area, helping to coordinate reservations and tickets * Negotiate contracts with area vendors for best prices and services * Provide detailed reporting of events, conference center bookings, social media engagement and building app usage to the client * Provide timely and accurate reporting to the finance department to ensure accurate billing of services to clients * Other concierge-related requests, as needed SKILLS AND APTITUDES * Experienced in marketing and event planning * Independent thinking and self-starter * Ability to host and engage tenants and visitors to participate in events and programming * Possesses foresight to organize event logistics up to 1000 attendees * Eye for clean, concise marketing collateral * Superior knowledge of local area cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue * Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs * Able to think quickly and efficiently when confronted with a client or tenant request * Motivated self-starter who is able to work with minimal supervision * Creative problem solver * Great time management * Proactive, approachable and solution-focused * Professional demeanor and appearance * Strong planning and organizational skills * Excellent interpersonal and communication skills * Commitment to company values * Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology EDUCATION AND EXPERIENCE * Bachelor's Degree or equivalent work experience * At least three years' experience in marketing and event planning, including VIP guest service * Previous concierge or VIP retail experience highly-preferred | |