Customer Service Representative

Responsibilities:

* Basic customer service skillset.

* Handle basic customer inquiries via phone, case queue, and email.

* Basic order and quote entry.

* Provide a seamless customer journey from quote issuance to order entry.

* Resolve simple customer issues and escalate complex cases as needed.

* Maintain accurate records of customer interactions in Salesforce.

* Work in CRM systems. Salesforce and collaborate with cross-functional teams.

* Claim management for various customer complaints.

* Ability to work independently and problem solve.

Qualifications:

* High school diploma or equivalent.

* At least 1 year of customer service experience.

* Strong communication and interpersonal skills.

* Basic computer and phone skills, familiarity with CRM software.