Program Manager

Pavion Corp
United States, Missouri, Lees Summit
Nov 15, 2024
Description Pavion and our family of companies are seeking a talented and motivated Program Manager to join our security business unit. The Program Manager is responsible for planning and overseeing projects to ensure they are completed in a timely fashion and within budget. The Program Manager will plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way. This is all done within the confines of the company's goals and vision. The Program Manager will be needed on a wide variety of projects within the company. Primary Responsibilities: Individual should possess experience in the customers involvement pertaining to developing, identifying change management to support integration of M&A Will manage a team of project managers/ coordinators Be an account level escalation resource for the service desk, engineers, and NOC teams Review and provide feedback of documentation associated with processes and procedures (run books) Continue to develop professional skills in the information systems fields through trade magazines, manuals, seminars, and courses. Assist in training staff Identify areas for process and efficiency improvement within the manage services offering; recommend prioritized enhancements and oversee implementation Develop processes including the development and measurement of KPI's Ensure that systemic issues have appropriate resolution paths Identify and document root cause for priority issues utilizing Problem Management Generate key reports for management including but not limited to: SLA, Cybersecurity, Assessments, AV coverage, system patching, web filtering, backups, and restore testing Manages all dedicated resources assigned to the client Performs all other related duties as assigned Is subject to on-call 24 hours, 7 days a week Basic Qualifications: College diploma or equivalent Must have at least 8 years of experience as a Service Desk Analyst on a multiple client Service Desk Valid drivers license and acceptable driving record Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment. Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)