Senior Vendor Management Specialist

Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• You will measure, monitor, and manage Service Level Agreements (SLAs) for vendor performance.
• You will develop, implement, and actively manage vendor action plans to address performance gaps.
• You will collaborate with internal stakeholders to derive vendor and product value across the vendor ecosystem.
• Influence business decisions through innovative thinking and impactful insights.
• Engage in the procure-to-pay process, including automated invoicing solutions and purchase orders.
• You will oversee budget processes, track spend and provide strategic financial insights.
• Interpret complex contractual language and ensure alignment with business goals.
• Reconcile invoices, resolve discrepancies, and handle issue resolution efficiently.
• Serve as a natural influencer to foster relationships and drive results across teams.

Specialized Knowledge, Skills, and Education Requirements

• Demonstrated experience in project management methodologies, practices, techniques and tools.
• Solid knowledge and understanding of processing systems and processes.
• Solid knowledge and understanding of the insurance industry and regulatory environment.
• Basic knowledge and understanding of contract negotiations.
• Demonstrated experience providing customer-driven solutions, support, or service.

Travel Requirements

• Up to 10%

Physical Requirements

• Work that primarily involves sitting/standing.

Preferred Skills:

• Property & Casualty Insurance experience
• Proven track record in SLA measurement and vendor performance management.
• Experience with underwriting products and vendors
• Strong financial acumen and ability to analyze vendor value
• Background in budget processes and strategies
• Proficiency with automated invoicing and procure-to-pay processes
• Ability to interpret complex contracts and manage compliance
• Excellent communication and interpersonal skills to influence and collaborate with key stakeholders

In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

#LI-Hybrid

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.