Pre-Services Coordinator

Facing cancer takes great strength and courage. It also takes an exceptional team of Pre-Services Coordinators working alongside clinical and administrative staff and being a part of our patient's experience in our clinics.

If you like being the first and last friendly face our patients see in the clinic, we want you to join our team.

About Us:
Our mission is to increase access to and advance the delivery of high-quality cancer care in America. As part of US Oncology, one of the nation's largest health care services networks dedicated exclusively to cancer treatment and research, we can quickly bring the latest advances in cancer care to our patients. Most importantly, we understand the special needs of cancer patients, and are devoted to caring for the whole person, not just the disease. Our physicians and staff treat patients in over 18 locations throughout the state including Flagstaff, Goodyear, Green Valley, Phoenix, Prescott Valley, Scottsdale, and Tucson.

Arizona Oncology has been recognized as one of the Top 100 Places to Work in Arizona!

Benefits:
We offer competitive pay and a comprehensive benefit package that includes, 401K Profit Sharing Plan, Critical Care Insurance, Dental Insurance, Health Spending Account, Legal Insurance, Long-Term Care, Medical Insurance, Paid Time Off Plan, Short and Long-Term Disability, Tuition Reimbursement, and Vision Insurance.

To make a difference in someone's life, you don't have to be brilliant, rich, beautiful or perfect. You just have to care.

In your job, you will have the ability to make a difference in a patient's journey by:

• Answer incoming calls and ask appropriate questions to assess a patient's needs.
• Coordinate mailing or emailing patient appropriate medical forms for completion prior to first visit; proactively follows-up with patients on missing or outdated insurance information as well as copies of medical records and test results from other providers.
• Obtain patient demographic, insurance and other pre-visit required information; enter patient information into computer systems; verify patient's insurance eligibility and benefit coverage/co-pays with payer; verify pre-authorizations are completed prior to patient visit.
• Provide patients with necessary appointment details including time, location, directions, and any pertinent instructions; record call statistics in new patient log; maintain and update physician schedules ensuring that patients are scheduled properly; work in conjunction with the triage nurses to accommodate scheduling requests.
• Schedule new patient appointments with appropriate provider.

Minimum Qualifications:

• High school diploma or equivalent required.
• Minimum three (3) years medical experience as a receptionist or other front office administrative position.
• Proficiency with computer systems and Microsoft (Outlook, Word, and Excel) required.

What You Bring to the Team:

• Associates degree in Finance, Business or four years revenue cycle experience preferred.
• Knowledge of this practice's personnel, daily routines, and scheduling a plus.
• Demonstrate Adaptability: Handle Day to day work challenges confidently; willing and able to adjust to multiple demands, shifting priorities; demonstrate flexibility.
• Show Work Commitment: Set high standards of performance and work efficiently to achieve them.
• Commit to Quality: Emphasize the need to deliver quality products and/or services.

The safety of our patients and staff is our top priority. Masks may be requested in all Arizona Oncology facilities regardless of vaccination status. COVID vaccination is recommended.