Warranty Service Analyst II

Make your mark at the world's largest HVAC company

Daikin Applied is seeking a talented and eager Warranty Service Analyst II who will provide prompt, accurate technical support to sales representatives, customers, and service groups regarding warranty service support. Works with Tech Support, Application Engineers, Engineering and Factory to resolve claims to the mutual satisfaction of the customer and company. Encourages exceptional product quality in design, manufacturing, application, and service. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Hybrid. Plymouth, MN

What you will do:

• Provides technical support and consultation to sales representatives, customers, and services groups regarding warranty issues
• Serves as a Daikin representative to facilitate and resolve warranty claims by negotiating agreements between Company and Customers
• Investigates customer warranty data to identify areas of improvement
• Establish and lead reviews with cross-functional team members to address findings from claim data analysis
• Works with Engineering to incorporate improvement initiatives
• Responds to customer's inquiries regarding warranty coverage, terms, return policies, and ordering/returns/claims processes
• Challenge warranty denials on a technical or contractual basis; interpret and administer contract warranty terms
• Tracks and follow-up on disputed warranty requests.
• Work closely with client areas to resolve warranty issues promptly and expeditiously
• Report on top warranty labor and material claims
• Use various computer programs to process and track warranty and back-charge claims
• Provide and assist in general warranty policies

What's in it for you:

• Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• Bachelors Degree
• 7+ years of experience
• Work visa sponsorship is not available for this position

#LI-AW1 #LI-hybrid