Manager, System Quality

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

• Oversees the overall success of the Actionable Findings program. Works collaboratively with organizational stakeholders and department leadership (Radiology, Emergency Department, Quality, Risk Management) and facilitates Actionable Finding meetings with above departments.
• Creates and publishes work schedule for Actionable Findings staff; manages time off requests and ensures work time is documented correctly.
• Prepares metrics for Actionable Findings Leadership to meet requests for data.
• Monitors work effort of Actionable Findings staff, monitors backlog and metrics, escalates any issues with productivity to leadership.
• Communicates changes in workflow process to Actionable Findings staff; maintains documentation of workflow processes and maintains shared resources.
• Participates in the annual employee review process.
• Assists with ongoing education for Actionable Findings staff.

Position Qualifications:

License/Certification/Education:

Required:

• Master's degree in public health, health care administration, business administration, nursing, or related field.

Preferred:

• Lean Green or Black Belt Certification.
• Certified Professional in Healthcare Quality.

Experience/Skills:

Required:

• Minimum of 5 years of clinical or healthcare experience.
• Requires a strong knowledge of clinical processes and operations in a large healthcare system.
• Demonstrated leadership and project management skills.
• Excellent teaching skills, consultation skills and customer service skills.
• Excellent critical thinking skills and attention to detail.
• Excellent verbal and written communications skills.
• Computer literate with knowledge of Excel, maintenance of spreadsheets.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.