Sponsored Contracts Specialist

Closing Date:

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Required Education and/or Experience:

• A bachelor's or master's degree in general business, finance, accounting, or a related field;

• At least two (2) years of experience in accounting and customer services;

• Proficiency in computer skills.

Preferred Education and/or Experience:

• Experience in higher education; not required but preferred;

• Demonstrates written and verbal communication skills and experience in working in a positive team environment with strong interpersonal and relationship skills;

• Experience with Banner/Workday or other higher education applications;

• Experience with Military billing portals.

Job Duties and Responsibilities:

Billing/Reconciliation

• Bills and collects all third-party vendors for payments of tuition and fees;

• Monitors accounts and follows up with third-party vendors for delinquent payments.

Payroll Business Processes

• Processes and monitors all employee payroll deductions of tuition and fee payments for each semester according to the schedule set forth by Payroll.

Student Accounts Business Processes

• Works with Financial Services, ORSP, and Procurement to set up and monitor all third-party vendors in BANNER and Workday;

• Must use judgment and discretion in carrying out the Student Accounts department procedures, policies, and operational routines pertaining to third-party transactions and student accounts record keeping;

• Responsible for the Third-Party email account.

Customer Service

• Assists students by phone, in person, and e-mail (including the Student Accounts and Third Party email accounts) with questions, issues, and concerns about their accounts.

Administrative Duties

• Maintain the Procedures Manual for the Sponsored Contracts Specialist position

• Audit backlogged files;

• Maintain electronic tracking system for Third-Party vendors;

• Process Chapter 33 VAED Military payments;

• After hours/weekends during peak times as necessary.

Knowledge, Skills, and Abilities:

• Possess superior verbal and written communication skills and interpersonal skills;

• Must be self-motivated, creative, customer-service-focused, and detail-oriented;

• Demonstrate ability to work in a fast-paced multi-tasking environment;

• Knowledge of customer service techniques;

• Ability to be proficient in the use of information technology applications;

• Must be organized and able to work on multiple projects at once while staying on track and producing results as scheduled;

• Ability to comprehend and assimilate technical and business-related documents;

• Ability to work alone, in a group, and work as a team player;

• Ability to coordinate and collaborate with other departments;

• Knowledge of accounting principles and database management;

• Knowledge of applicable laws, regulations, and policies of assigned section;

• Ability to deal with high-pressure situations while maintaining professional behavior;

• Ability to conduct research perform basic quantitative quality assurance reviews, and prepare reports;

• Ability to exhibit strong organizational skills;

• Ability to apply policies and procedures and other applicable regulations associated with assigned department or program;

• Ability to effectively communicate in person, over the phone, and in writing to all customers, while providing excellent customer service.

Additional Information:

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.