Commercial Loan Operations Servicer II, Consolidated Loan Operations (Downtown - Seattle, WA)

Salary Range:

(Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)

Posting Date:

This job will be open and accepting applications for a minimum of three days from the date it was posted.

Benefits* worth writing home about:

• Medical, dental, and vision coverage for employees and their families
• Life, disability and family Leave
• 401(k) and Roth 401(k) with employer match
• Wellness program, employee assistance program, "Commute Trip Reduction" (CTR) and various employee discounts
• Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work
• Free employee checking account and employee home loan discounts

*For eligible employees averaging 20 or more hours per week.

EO/AA Employer including Vets and Disabled.

Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.

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Job Description Summary:

Job Details:

PRIMARY FUNCTIONS:

• Board/ set up complex loans on the servicing system per the terms of the loan documents.
• Administer PAT activities, including setup, changes, cancellations and ACH posting rejects.
• Reserve and escrow account administration, including account setup/closure, disbursement review, and audit.
• Administer real property tax activities, including tax escrow disbursements, and monitoring of non-escrowed loans, delinquent taxes and tax vendor reporting.
• Prepare annual and off-schedule tax/insurance escrow account analysis.
• Disbursement of construction loan proceeds.
• Administer interest reserve payments for construction loans.
• Perform daily batch reconciliation of all transactions processed.
• ARM loan administration including adjustment changes, audit, notice and daily ARM index review.
• Administer loan payoff tasks, including calculation/verification of payoff amounts, prepare payoff demands, maintain payoff tracking report, post payoff funds, and reconveyance.
• Administer participation loan activities.
• Respond to standard customer inquiries and requests for VOMs, LTOB requests, loan histories, and statement copies.
• Initiate collection calls and follow up for payment as needed.
• Prepare and submit UCC continuation and terminations for filing.
• Disburse insurance premiums for escrowed loans.
• Administer lender placed insurance (FPI) as needed.
• Monitor flood zone reports, including monthly certification.
• Assist production units as requested
• Upload documentation to OnBase electronic imaging platform.
• Perform other related duties as assigned or requested.

QUALIFICATIONS:

• High school graduate or equivalent. Associates or Bachelor's Degree in Business, Banking or Accounting, or equivalent work, preferred.
• 4 years of experience in a financial servicing environment, such as loan administration, commercial loan banking, loan closing or title services, or relatable similar office experience.
• Demonstrate strong, PC skills and experience with Microsoft Office, Outlook and Adobe applications.
• Ability to read and interpret commercial loan documents.
• Excellent verbal and written communication skills, including the ability to effectively manage customer phone/email inquiries, including compose professional correspondence.
• Possess good judgment, professional image, and the ability to accept responsibility and handle confidential information.
• Demonstrate strong attention to detail and high degree of accuracy.
• Demonstrate ability to work cooperatively with multiple team members and variable project deadlines.
• Demonstrate a desire for continued learning and advancement in commercial real estate finance.
• Ability to maintain regular and punctual attendance during business hours and work overtime as needed.

MENTAL AND PHYSICAL CONSIDERATIONS:

• Able to operate a Personal Computer and view information on a monitor.
• Must be able to sit for many hours each day.
• Must be able to communicate via telephone and possess dexterity to include filing document, reaching and bending.
• May be required to stand for extended periods of time.
• Ability to lift or carry up to 10 pounds.
• Ability to speak and understand English and express ideas and have difficult conversation in person and over the telephone.
• Ability to listen and comprehend speech.
• Ability to problem solve, make decisions, interpret data and information, read, write and organize information in an orderly manner.
• Willing and able to travel occasionally as needed.

WORK ENVIRONMENT:

• Normal business office environment.
• Ability to sit in artificial light for extended periods of time

This Position Description may not be limited to the Functions and Requirements as outlined, now or in the future. For example, changes in corporate needs, position demands, or individual performance may result in changes to the Functions or Requirements of this position.

Area: