PEOPLE ANALYTICS & GOVERNANCE MANAGER - Human Resource Services, People Strategy & Experience- SFPUC (1824) -(152873)

• Application Opening:11/12/2024
• Application Filing Deadline:11/22/2024
• Recruitment ID: TPV-1824-152873

TYPE OF APPOINTMENT: PROVISIONAL (TPV)

This is not a permanent appointment. A provisional appointee must participate and be successful in a Civil Service examination for this classification and be selected through an open competitive process in order to be considered for permanent appointment. Provisional appointments may not exceed three (3) years.

WHO ARE WE?

San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area - 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc

HRS PEOPLE STRATEGY & EXPERIENCE TEAM

The People Strategy and Experience team, part of our Human Resouce Services (HRS) Bureau is comprised of the People Science & Business Partners, Learning & Development, and Employee Labor & Relations Divisions. The People Strategy and Experience team fosters an environment where employees can be their best and most authentic self while serving the public. We design, develop, implement, and evaluate employee-centric services that enable an equitable and inclusive culture for our workforce. The People Strategy and Experience team is responsible for implementing all of the City and County of San Francisco and SFPUC's employment policy decisions and directions, providing professional leadership in the administration of HRS services, activities as well as working with the HRS Leadership and staff to develop action plans and programs to support SFPUC's mission, vision, and priorities.

As the People Analytics & Governance Manager, you will:

Under the direction of the HRS People Strategy & Experience Co-Deputy, you will direct the strategy and ensure the appropriate and effective data governance of workforce analytics, engagement, competency, performance management, and diversity, equity, inclusion, & belonging (DEIB). The People Analytics & Governance Manager collaborates with the HR Technology team, HRS leadership, and ITS to determine how to develop the necessary systems and dashboards to meet client needs. The People Analytics & Governance Manager will partner with HRS leaders, business leaders, and other workforce development professionals across the agency to align efforts to build a sustainable workforce that meet the SFPUC's current and future needs.

We are looking for individuals who:

• Are experienced with behavioral research concepts/principles, workforce analytics, and data-driven decision-making
• Think strategically and adeptly build relationships and support to achieve organizational goals
• Cultivate a culture of innovation, inclusiveness, and high-performance

Essential Functions:

Essential duties and responsibilities will include, but are not limited to:

• Direct and conduct difficult, sensitive, highly visible, and complex analytical work to further advance the SFPUC's initiatives, objectives, and strategies. This includes overseeing and conducting complex research activities, establishing new data collection methods, and providing data analysis and recommendations.
• Leverage new and existing technologies including people analytics dashboards and visualizations such as Visier (People Analytics), Quantum Workplace (Engagement Suite), Microsoft Office Suite, SharePoint (including site development), Survey Monkey and other survey tools, and Adobe Illustrator to inform business and talent decisions.
• Serves as a subject matter expert and directs the framework for tracking, reporting, and communicating workforce analytics, talent metrics, strategy, goals, and progress, develop a talent strategy aligned with long-term business strategy, anticipating, and measuring capacity and capability gaps, and developing and monitoring action plans to close gaps proactively by facilitating workforce planning tools and processes.
• Develops and analyzes performance outcome measures to evaluate progress and effectiveness of existing and new programs, policies, procedures and communicate analysis, results, and recommendations to develop and adjust workforce analytics strategy, the direction of the SFPUC's talent management programs and initiatives, Diversity, Equity, Inclusion and Belonging (DEIB), Employee Engagement and data maturity.
• Collaborate with Human Resource Services (HRS), Information Technology Services (ITS), Racial Equity Diversity and Inclusion team and other managers to ensure diversity, equity, and inclusion are embedded in people analytics and talent management initiatives and ensure data-driven people decisions within business units.
• Prepares and/or directs the preparation of reports for senior management, SFPUC Executive Team, and the SFPUC Board of Commissions outlining findings and presenting recommendations to address complex, long-term talent management/workforce planning/organizational development needs. This includes advising SFPUC executives, managers and other diverse audiences on workforce trends and recommendations, especially through effective and engaging presentations.
• Directs the strategy for people data assets and the successful implementation of data requests, data sharing, data privacy requirements workflows and processes. This includes collaborating with the HR Technology team in establishing strategies for continuous improvement of workforce analytics dashboards and standard operating procedures (SOP's).
• Develops and establishes firm data governance standards for new and existing data elements; working with SFPUC executives and managers to establish appropriate organizational change processes and identify data quality metrics to measure performance over time.
• Implements, monitors, and reports on web-based dashboards to provide regular updates to management on historic and forecast trends, monitoring of performance against targets, and demographics.
• Establishes performance measures for SFPUC talent management programs and initiatives to continually assess progress and effectiveness, as well as to develop and adjust workforce analytics strategy and direction.
• Participates in budget development by providing detailed justication, including data-driven insights and findings to develop persuasive arguments for proposals or initiatives.
• The People Analytics & Governance Manager performs other related duties as required.

Possession of a baccalaureate degree from an accredited college or university, and five (5) years full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.

Substitution:

Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience.

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Master's degree or higher in Industrial-Organizational Psychology, Human Capital Management or Analytics, Applied Data Analytics, Public Policy and Management, or other closely related field (e.g., Industrial Psychology, Organizational Behavior, Applied Social Psychology, Behavioral Psychology)
• Recent experience in workforce analytics

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included in the "Education" and "Training and Employment Record" sections of the City and County of San Francisco online application by the filing deadline. A resume does NOT substitute for this section of the City application and will not be considered in determining whether you meet the minimum qualifications.

Verification:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the "I'm Interested" button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and updated. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Job Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Alexeh Alfajora, by email at AAlfajora@sfwater.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.