Desktop Analyst

The Foth Companies
United States, Wisconsin, Green Bay
Nov 12, 2024
Foth is a 100% member-owned science and engineering consulting firm headquartered in Wisconsin, with over 85 years of success. Our 700 members across 29 locations are dedicated to solving our clients' toughest science and engineering challenges. Consistently ranked by Engineering News Record in the top 150 firms, we offer a values-based, collaborative, and flexible work environment with professional growth opportunities. If you thrive working alongside a smart, caring team of colleagues, consider joining us at Foth. Foth is seeking an experienced and motivated professional to join our technology team as a Desktop Analyst . This role involves supporting our members with the installation, configuration, and ongoing usage of computers, peripheral devices, and software. The ideal candidate will ensure the seamless integration of personal computing platforms with our software and asset management systems, while effectively managing the lifecycle of our fleet of personal computing devices. This position will be based out of our Green Bay office. Primary Responsibilities: Manage Computers and Software: Install, configure, and manage computers, peripherals, and software, ensuring they meet service level expectations and security standards Software Delivery: Use SCCM/Intune for software upgrades and new installations Cybersecurity: Research, test, and implement changes to mitigate cybersecurity (CVE) threats Hardware Assessment: Determine hardware needs and specifications in collaboration with internal subject matter experts and leadership Testing Processes: Lead and refine testing for hardware and software evaluations Desktop Deployment: Oversee desktop deployment and quarterly upgrade processes IT Asset Management: Handle new computer purchases, reassignments, and disposals, maintaining accurate lifecycle management Lifecycle Recommendations: Develop recommendations based on performance and reliability data Technical Support: Work with suppliers to resolve technical issues with desktop equipment and software PC Moves and Setups: Coordinate and participate in internal office moves and setups Required Qualifications: Associate degree in Computer Science, Information Systems, or similar; or equivalent post-high school education and experience Minimum of 7 years' experience in: Hardware/software support role and application packaging, installing software, patches, and updates on PCs Configuring and deployment of Windows Operating Systems utilizing SCCM and/or Intune Utilizing ticketing and asset tracking systems Preferred Qualifications: Experience with VMWare desktop operating system, Microsoft Exchange and Teams, imaging and packaging systems, and scripting languages Experience in developing and maintaining technical documentation, including creating graphics, diagrams, and flowcharts Why Foth: Established Reputation : With over 86 years of experience, we are proud to be 100% member-owned. Dynamic Culture : Benefit from a values-based, client-centered, and flexible work environment, with ample professional growth opportunities and supportive colleagues, contributing to our impressive 92+% member retention rate. Challenging Projects : Engage in diverse and exciting projects that promote continuous professional growth and development. Join our team and experience the Foth difference! Learn more at foth.com/careers All Foth Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law. Qualified women, minorities, persons with disabilities, and veterans are encouraged to apply. All locations are tobacco-free. Subject to applicable state law, all applicants who have received a written offer of employment and a copy of Foth's Drug and Alcohol-Free Workplace Program Policy, will be required to undergo testing for commonly abused controlled substances. Applicants must complete the required drug testing within two business days of offer acceptance. Foth will pay for all drug testing, which will be conducted by a licensed independent medical laboratory that follows testing requirements in accordance with applicable state law. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.