Manager, Account Management

Account Manager

As an Account Manager, you will lead relationship development efforts and oversee strategic account management initiatives. You will manage Value-Based Care (VBC) Payor Program accounts through in-depth knowledge and understanding of the provider and payer marketplace, systems, and workflows. Our customer accounts include Commercial Insurance Payors, Accountable Care Organizations, and other non- Governmental organizations that have contracted with Interwell Health to receive Integrated Care Management Services for End-Stage Renal Disease (ESRD) and chronic kidney disease (CKD) patients.

The work you will do:

• Develop and implement strategic account management plans to maximize client satisfaction and retention

• Lead and cultivate strong relationships to drive growth and expand market presence.

• Implement strategies to mitigate risks related to contracts and address issues proactively.

• Take ownership of key milestones and deliverables, ensuring timely completion and alignment with client expectations.

• Drive forward initiatives collaborating with internal and external stakeholders to ensure successful outcomes.

• Acts as a subject matter expert for IWH client management processes and maintains solid understanding of CMS and health plan regulations pertaining to Managed Care and Accountable Care Organizations

• Collaborate with clients and internal teams to make informed renewal decisions based on account performance, client needs, and market conditions.

• Provide regular reports and updates to senior leadership, highlighting achievements, challenges, and opportunities for improvement.

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Resolve complex account problems creatively and in a timely manner, using all investigative resources at hand to research and gather viable solutions.

• Prepares and delivers customer specific presentations outlining program activity, clinical outcomes and financial performance.

• Works closely with internal and external data teams to organize data exchanges and troubleshoot issues when they occur.

• Produces and maintains flow charts outlining internal and external processes, workflows, and systems logic

• Uses project management skills and experience to implement multifaceted programs for new and existing clients

• Maintains positive customer relationships by working with internal partners to ensure contractual obligations are being met; ensures that defined contractual requirements and performance guarantees are adhered to by the organization and delivered to customers in a timely manner

• Supports the IWH Leadership Team in new policies, procedures, and workflows as it relates to Account Management

The skills and qualifications you need:

• 5 + years of account management and business development experience.

• Bachelor's Degree required in Business Administration or Health Care Administration.

• Strong interpersonal skills with the ability to cultivate and maintain meaningful relationships with clients and stakeholders fostering trust and collaboration.

• Result driven and strategic thinker with the ability to analyze data, identify opportunities, and develop actionable insights.