Director Customer Subrogation

Here at Avis Budget Group we're more than just rentals-although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We're shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly-power to change the future. Sound your speed? Come join our family.

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Reporting to Vice President, ABG Shared Services, this role will lead our Customer Subrogation organization which includes the ABG vehicle damage claims process, salvage processing, post repair order creation processing and collections, tolls and violations oversight and collections, and impound and repossession fee collections. The Director will be based in the ABG Shared Services location in Virginia Beach, VA and is expected in the office full-time. The position will oversee employees and multiple strategic suppliers and internal partners. This position will work closely with our strategic partners driving efficiencies, optimizing performance, and constantly transforming the business. The role will work across multiple organizations including operations, IT, legal, customer service, finance, data analytics, and will participate in the senior leadership team of the ABG Shared Services organization fostering a collaborative environment.

• Develop and build a high performing organization with strong employee engagement including coaching and mentoring of direct reports
• Obtain a best-in-class cost structure by codifying best practices, enabling decisions through technology, and democratizing data for visibility and accountability
• Achieve subrogation billing and cash recovery targets across multiple brands and locations in the US
• Drive innovation through partnerships with our IT and data analytics team to improve customer experience, improve collection rates and reduce expense targets
• Lead strategic initiatives including vendor negotiations, technology rollouts and other collections and cost optimization opportunities
• Develop dashboards and reporting to share real-time visibility on subrogation initiatives, including KPIs and financial metrics

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of managerial experience in a relevant role, demonstrating leadership and team-building skills.
• Proven experience in supplier relations and managing strategic partnerships.
• Strong understanding of subrogation processes claims management, and collections.
• Excellent analytical skills with the ability to translate data into actionable insights.
• Exceptional communication and interpersonal skills to collaborate effectively across various teams and departments.
• Demonstrated ability to drive innovation and optimize performance in a fast-paced environment.
• Proficient in using technology and data analytics tools to enhance operational efficiency.

• Paid time off
• 401K retirement plan with company matched contributions
• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
• Contribute up to $260 as a tax free benefit for public transportation or parking expenses
• Employee discounts, including discounted prices on purchase of Avis / Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

The fine print:

Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.