Americas Workplace Management Lead
 JLL | |
 United States, Illinois, Chicago | |
| 200 East Randolph Street (Show on map) | |
 Nov 08, 2024 | |
|
About JLLWe're JLL-a leading professional services and investment management firm specializing in real estate. We manage 2.2 billion square feet across every industry and facility type including 52 of the Fortune 200. We empower our clients' core business by dynamically and efficiently managing their facilities, ensuring uptime, maximizing productivity, prioritizing occupant well-being, and driving sustainability. We have operations in over 80 countries and a workforce of over 110,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 200 company, we are committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
JLL Work Dynamics JLL Work Dynamics delivers four core management services for both occupier and investor clients: Workplace Management, Project Management, Portfolio Services, and Property Management. We are advisory led, with a focus on client enterprise objectives. We leverage the industry's most advanced data and technology platforms to drive the best outcomes for our clients. We are both global and local, delivering solutions with quality and consistency anywhere in the world. We also combine specialized sector expertise with unparalleled real estate experience. The Opportunity We are seeking a dynamic and experienced Workplace Management Lead for the Americas. This role is critical in driving operational excellence, fostering client relationships, and leading strategic initiatives across our business. The ideal candidate will be a forward-thinking problem-solver with a proven track record in operational analysis, process optimization, and team leadership. Key Responsibilities: Operational Analysis: Conduct comprehensive analyses of existing operational processes within the account management function. Identify areas for improvement and cost-saving opportunities. Collaborate with account teams to implement identified improvements. Monitor progress and outcomes of implemented changes. Encourage innovative thinking and empower teams to develop creative solutions. Process Optimization: Lead the design and implementation of streamlined processes and best practices. Analyze workflows and standardize procedures to enhance operational efficiency. Identify and leverage appropriate technology solutions to support process improvements. Performance Monitoring: Regularly monitor key performance indicators and metrics. Identify performance issues and implement corrective actions promptly. Develop and maintain performance dashboards for effective tracking and reporting. Cross-functional Collaboration: Foster seamless coordination between internal teams including sales, accounts, and operations. Facilitate regular communication and joint planning sessions. Resolve cross-functional issues to ensure alignment in delivering value to clients. Client Relationship Management: Support the account management team in building and maintaining strong client relationships. Ensure client needs are met and expectations are exceeded. Partner with account teams to engage with key clients and conduct regular account reviews. Talent Development: Coach, mentor, and develop key talent. Identify training needs and implement development programs. Foster a culture of continuous improvement and learning. Identify talent and support overall succession planning for Workplace Management employees assigned to accounts. Risk Mitigation: Identify potential risks within account management operations. Develop and implement risk mitigation strategies. Ensure compliance with contractual obligations and manage client expectations. Stakeholder Engagement: Engage with internal and external stakeholders to drive operational improvement initiatives. Conduct regular meetings, lead workshops, and present progress updates. Provide one-on-one training to team members as needed. Solution Development: Support the Solutions Development team in creating strategies for new pursuits. Assist in renewing existing assignments and contracts. Contribute to the continuous improvement of IFM baseline materials. Provide input on new standards and business models based on insights from Client Operations. Workplace Management Standards Implementation: Ensure the implementation of WPM standards (as defined by the WPM sub-business line), with any required configuration for the business. Drive the optimization and excellence in service delivery working with JLL leadership on accounts and within Divisions. Target and drive improvement in profitability through partnerships with Account teams. Service Delivery Optimization Develop the strategy and implementation for self-performance of services (in-sourcing in accordance with our standard country delivery model). Partner with Account Leaders to resolve any major operational issues. Act as the 'Team Captain' for other WPM sub-business line resources assigned at Divisional Level (e.g., HSSEQ, Engineering) as well as other functional teams involved in delivery of WPM services (such as Sourcing). Supplier Management Work with Sourcing to define any specific third-party suppliers required to deliver part of the overall WPM delivery, including leveraging preferred suppliers. Subject Matter Expertise Be the Subject Matter Expert (SME) for WPM services in that Division/Region, supporting sales, renewals, and growth opportunities. Regulatory Compliance Implement JCAP and other processes to ensure regulatory compliance across the Division/Region. Qualifications: Bachelor's degree in Business Administration, Real Estate, Operations Management, or related field. 15+years of experience in account management, operations, or related roles. Proven track record in operational analysis and process improvement. Strong leadership and team development skills. Strategic Mindset Ability to drive and embed change and transformation. Excellent analytical and problem-solving abilities. Outstanding communication and interpersonal skills. Ability to positively influence client relationships and stakeholder engagement. Ability to navigate complex, multi-faceted organizations and stakeholders. Utilizes managerial courage to lead in challenging situations and facilitate divergent points of view. This challenging role offers the opportunity to make a significant impact on our operational efficiency and client satisfaction. The successful candidate will play a key role in driving our organization's growth and success. JLL is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL's commitment to equal opportunity. | |