Vice President Revenue Cycle - Behavioral Health 901

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

At Telecare, we believe the strength of our organization sits in the hands of our leaders. We believe having a strong, capable, and motivated leadership team is of foundational importance to the organization's success. This individual is a key link to our financial success and accountability. Telecare's financial viability is at the center of our ability to continue to provide excellent services to those in most need.

Full Time; DAYS 8:00 am - 5:00 pm; Monday - Friday

Expected starting wage range is $203,934.37 - $251,978.83. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

THE IDEAL CANDIDATE

The ideal candidate for the VP - Revenue Cycle is someone that is a strong complement to the Telecare culture and exhibits behaviors that demonstrate alignment with Telecare's values. The ideal candidate is someone who has a strong understanding of Telecare's value of delivering operational excellence. We define operational excellence in 4 key areas:

- Clinical Quality Excellence. First and foremost, the care we provide to those we serve is paramount. Demonstrating consistency in care by ensuring staff are well trained, prepared for their work, able to deliver excellent care and respond to the needs of our clients that reduces the number of adverse events within the programs.

- Workforce Engagement. Having a workforce that is highly engaged translates into the quality-of-care Telecare is able to provide its clients. Being able to maintain low turnover and have staff that stay and grow with the organization are key measures of success.

- Customer Satisfaction. Our customers are important. The Vice President - Revenue Cycle needs to be able to regularly interact with customers and ensure awareness of Telecare's commitment to both delivering high quality care and fiscal responsibility.

- Financial Security. Knowing how to successfully operate within a budget and drive fiscal responsibility through the organization is vitally important to the organization's success.

COMPETENCIES FOR THE IDEAL CANDIDATE

The ideal leader for Telecare is someone that has a high level of self-awareness, seeks, and integrates feedback from others and is able to reflect on matters that impact those around them. They know how and when to collaborate, are skilled at navigating complex situations and able to develop the talent and build the team around them to be able to do the same.

The ideal candidate will bring strong financial acumen to this role and the ability to hold themselves and others accountable for their work product. Ultimately, the ideal candidate will be someone who is passionate and committed to the vision and purpose of Telecare and is able to lead the organization, guided by our values to drive both clinical and financial results.

POSITION SUMMARY

The Vice President - Revenue Cycle is responsible for ensuring the company's revenue integrity through oversight of timely and accurate billing of services provided and maximizing collections on all billings. This role directs all aspects of revenue cycle operations and ensures that timely and accurate revenue information is available for both internal analysis and external reporting. The incumbent should partner with accounting, finance and operations to provide technical support, recommendations and information to help manage and maintain revenue integrity at the program and enterprise level. The Vice President - Revenue Cycle also helps guide the company's strategic financial decisions, making this role critical to the financial health of the organization.

ESSENTIAL QUALIFICATIONS

Required:

* A minimum of ten (10) years of professional experience in revenue cycle management at a multi-facility healthcare environment

* Detailed knowledge of Medicare and Medicaid billing and collection is also required

* A Bachelor's of Science or Bachelors of Business Administration

* Extensive knowledge of healthcare reimbursement and billing systems

* Ability to understand and account for complex reimbursement contracts

* Experience bringing decentralized department practices into centralized practice

* Applicant must be fingerprinted and receive clearance from the Department of Justice and The Office of inspector General

* All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver's license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

Preferred:

* Detail knowledge of Medicare and Medicaid billing and collection preferably in a behavioral health or skilled nursing facility environment

* Bachelor's degree with a concentration in finance and/or accounting

* MBA or another advanced degree

ESSENTIAL FUNCTIONS

Clinical Quality Excellence

* Responsible for having strong awareness of the impact financial decisions impact the overall all quality of care for clients.

* Partnering with Operations leaders to ensure collaboration on creating efficiencies that remove barriers and time spent on financial matters impacting the ability to focus on delivering quality care to our clients.

Workforce Engagement

* Partners with strategic leaders to build a vision and strategizes to ensure quality integrated services that meet or exceed organization needs.

* Continually explores ways and means for improving the delivery and support of revenue cycle activities and programs, whether through technology or internal processes.

* Makes use of management practices that include empowerment of staff, the provision of clear and concise expectations regarding duties assigned to employees, frequent feedback focusing on both positive and problematic aspects of work performance and other management practices that are consistent with Continuous Quality Improvement.

* Promotes and maintains harmonious and effective relationships and communications within the department and with other departments.

* Supervises staff to ensure efficiency, timely completion of assignments, appropriate training, and teamwork.

Customer Satisfaction

* Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders.

* Actively participates in meeting, and adapting to, customer needs at all times

Financial Security

* Build and manage a best-in-class revenue cycle operations team.

* Advises CFO and operations leadership regarding current or projected billing and collection issues.

* Consistently informs the CFO of any and all revenue integrity concerns.

* Develops and maintains all necessary revenue cycle policies and systems, including billing, denial management and cash collection to ensure revenue is recorded timely and accurately.

* Lead process enhancement and formalization to increase efficiency and effectiveness in the monthly close process and across all revenue cycle operations workflows

* Reviews metrics, compares best practices, sets goals, and uses data to drive revenue cycle operational improvements.

* Lead efforts to educate program management about revenue cycle operations and business literacy which may involve development of formal curriculum and presentations.

* Collaborates with other administrative staff in strategic planning activities with the goal of ensuring ongoing effectiveness of operations.

* Drive continuous improvement of a cohesive revenue cycle function to produce innovation in reporting, planning, and analysis.

* Ensures adequate balance between legal and financial responsibilities to ensure compliance with external laws and regulations.

* Ensures compliance with relevant regulations, standards, and directives from regulatory agencies and third-party payers.

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

SKILLS

* Ability to plan, direct, control and supervise the enterprise revenue cycle function.

* Strong organizational skills, attention to detail, ability to prioritize and meet deadlines.

* Strong communication and executive presentation skills.

* Strong leadership and management skills.

* Excellent analytical and problem-solving abilities.

* Proven ability to develop and maintain efficient and effective revenue cycle processes and internal control systems.

* Ability to multi-task in a fast-paced environment with fluctuating priorities and deadlines and efficiently manage tasks and time.

* Proficiency with high-level revenue cycle software applications and advanced knowledge of Microsoft Excel.

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to walk, stand, bend, squat, kneel, twist, reach and lift and carry items weighing 10 pounds or less as well as to frequently sit. The position requires manual deviation, repetition, and dexterity and to occasionally drive.

EOE AA M/F/V/Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.