Patient Access Scheduling Representative

A Front Row Seat to Innovation

Patient Access Scheduling Representatives are valued team members here at Children's Hospital Colorado! Our Patient Access Representatives play a crucial role in helping us deliver the best possible care to our young patients. If you're someone who is passionate about working with kids, and is detail-oriented with excellent communication skills, we want to hear from you! In n addition to providing a high level of customer support, this position is responsible for answering general information regarding appointments, procedures and services (e.g. current studies, study specific information, potential patients, contact lists, or concerns. This role also schedules patient examinations for patient single modalities, cancels appointments, and/or reschedules as necessary, and correct or modifies discrepancies within the schedule. This position provides administrative support and high-level customer service support to patients, families, team members, providers and referring practices.

Schedule: Day shift, Hybrid (on-site and at-home)

Annual Salary Range: $20.13 - $30.20 (based on hours worked and years of experience)/hourly wage

Make an Impact

• Education - High School Diploma or equivalent
• Experience - One year of administrative and customer service experience in an office, clinical, or related setting.
• Equivalency - A relevant associate or bachelor's degree may substitute for the required experience on a year for year basis

Job Highlights

• Provides patient support services which may include scheduling, registration, patient reception, patient check in/out and follow-up visit support.
• Supports health insurance management functions by collecting patient insurance information, documenting the patient's method of payment and/or collecting copays and other payments. May also include supporting referrals and pre-authorizations and benefits/eligibility determinations.
• Obtains and documents patient demographic information.
• Receives inbound and/or places outbound patient calls in order to schedule appointments or surgeries, complete registration functions and to route calls as appropriate.
• Performs data entry functions, including entering patient demographic information and patient updates in a medical records system.
• Conducts patient and family rounding to ensure patient's/family's comfort level.
• Provides a high level of customer service support and assistance to patients, families, physicians and other internal/external customers.
• Supports patient safety by adhering to all infection control policies and safety guidelines.
• Utilizes and remains up-to-date with department office operations and established policies and procedures.

Total Rewards and Benefits

Comprehensive benefits: medical, dental, vision insurance, life and disability insurance, 403b employer match (retirement savings), robust wellness program, including an education benefit to help you advance your career.

Total Rewards package: Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Loan Repayment: Children's Hospital Colorado is a qualifying employer for the federal Public Service Loan Forgiveness Program (PSLF)

Here, it's different

At Children's Hospital Colorado, we know our stories are never ours and ours alone. It takes all of us, every role, to deliver the best possible care to each child and family we treat. That is why we build our teams toward a foundation of equity in access, advancement and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors. It is an ending we can only write together. Come write your story with us!

Kids are Incredibly Different

Apply to Join our Team

Children's Hospital Colorado provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please note: If you require a reasonable accommodation to assist you with the recruitment process, reach out to ADA@childrenscolorado.org.

Equal Employment Opportunity

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Connect with Us!

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years. We have been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the nation's top 10 pediatric hospitals by U.S. News & World Report. A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child.