Manager, Business Development and Partnerships

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

About TouchNet

TouchNet unifies campuswide payments and ID management software solutions for institutions of higher education around the world. Colleges and universities rely on TouchNet to integrate and secure payments, permissions, and other related business transactions for a comprehensive, actionable view campuswide. TouchNet's unmatched integration, transparency, and security give institutions greater control over transactions, costs, and compliance. As the market leader in higher education commerce technology, our platform-driven approach enables greater operational efficiencies and self-service access to real-time information for students and staff. TouchNet is a Global Payments (NYSE: GPN) company.

Job Profile Summary

Guides and undertakes business development efforts of prospective clients and distribution channels partners. Plans, identifies, and executes due diligence and implementation of strategic business development objectives. Researches, evaluates, and manages new strategic business opportunities, entry into niche or new geographic markets, new business platforms, major segment initiatives, and key partnerships and alliances pursuant to the mid- to long-range strategic plans of the segment and enterprise. Establishes policy and strategy implementation. Manages financial feasibility studies to include market analysis, monitoring of competitive activity, and identifying customer needs. Assists with special studies or key projects in areas such as operational effectiveness, capacity utilization, cost containment, etc. as required.

Key Responsibilities

Partner Program Management

• Serve as the primary point of contact to establish and maintain strong relationships with partners for program-related activities.

• Work closely with IT and product teams to ensure the TouchNet solution stack is optimized for partner use and aligned with business objectives.

• Define and monitor key performance metrics to assess the program's effectiveness and identify opportunities for improvement.

Project Management

• Lead cross-functional project teams to drive partner-related initiatives from concept to launch.

• Develop and manage detailed project plans, timelines, and campaigns, ensuring that projects are delivered on time and within scope.

• Conduct regular project reviews providing updates to stakeholders and proactively addressing any issues or risks.

Enablement and Training

• Design and deliver comprehensive enablement programs to ensure partners are well-equipped with the knowledge and tools needed to succeed.

• Develop training materials, guides, and resources to support partners in implementing and leveraging TouchNet's solutions.

• Conduct workshops, webinars, and other training sessions to continuously enhance partner capabilities.

Go-To-Market Strategy (GTM)

• Collaborate with marketing, sales, and product teams to develop and execute effective GTM strategies for partner-driven solutions.

• Create compelling messaging, positioning, and value propositions that align with partner needs and market trends.

• Support the launch of new products and solutions, coordinating with partners to ensure successful implementation and adoption.

• Identify required API and other product integrations needed to increase partner success.

• Work with the Product Team to support the development of needed API and Integrations.

• Work with partners on cross integration and cross marketing efforts.

Relationship Building and Communication

• Serve as the primary liaison between TouchNet and its embedded partners, fostering open communication and trust.

• Facilitate regular meetings, QBRs (Quarterly Business Reviews), and other check-ins with partners to ensure alignment and address any concerns.

• Work closely with internal teams to advocate for partner needs and drive continuous improvement in partner support, product enhancements and engagement.

Preferred Qualifications

• Bachelor's degree in Business, Project Management, or related field; PMP certification is a plus.

• 8+ years of experience in project management, partner enablement, channel sales or program management within a technology or SaaS environment.

• Proficiency with TouchNet solution stack, including API integration and support is a plus.

• Demonstrated experience in managing partner programs, including enablement, GTM strategy, and relationship management.

• Strong project management skills with a proven ability to manage multiple initiatives simultaneously.

• Excellent communication and interpersonal skills, with the ability to work effectively across teams and with external partners.

• Excellent presentation and writing skills with the ability to manage C-suite relationships.

• Ability to analyze data and metrics to assess program performance and make informed decisions.

Preferred Skills

• Experience with payment processing, fintech, or higher education technology.

• Familiarity with Salesforce or other CRM platforms.

• Proven track record of successful project delivery and partner enablement projects.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.