Operations Manager (Retail Mall)
 JLL | |
 United States, California, San Francisco | |
 Nov 07, 2024 | |
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JLL has a great opportunity to join our Retail Property Management team on site in downtown San Francisco.
Job Summary The primary responsibilities of the Operations Manager are to be able to manage and control the day-to-day property operations, ensure effective communication between the JLL management team and vendors, be able to step in to assume the General Manager's role, and to properly lead and execute the General Manager's responsibilities. Job Responsibilities Management, Operations and Marketing Assist GM in maintaining safety, cleanliness, and integrity of all areas of buildings, systems and equipment for all property users. Assist GM in preparing team to respond in emergency and crisis situations. Develop technical knowledge of all building systems and implement best practices to streamline operations within the building departments including engineering, security, and Janitorial. Lead ongoing facility activities, oversee vendors, and enforce all tenant lease requirements. Oversee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property team. Develop and maintain an appropriate level of involvement in community affairs and activities representing both the property's interest and the interest of JLL. Assist GM in managing the activities of the property's marketing manager in conjunction with the regional marketing manager. Establish an effective working relationship with all retail and commercial tenants/managers and other key merchants, including specialty tenants to understand and drive sales. Assist GM in managing vendor service agreements, relationships, and current COI compliance. Leasing Learn to develop and maintain an effective working relationship with the property's leasing specialist to ensure budgeted leasing activity occurs. Lead necessary operational needs to support leasing activity. Financial Performance and Reporting Achieve budgeted net operating income for property. Assist GM in managing the property's capital to budgeted levels. Learn to direct the preparation and implementation of all annual financial reports including budgets, management plan, marketing plan, marketing budget, and annual report. Learn to direct the preparation and submission to asset manager of all monthly/quarterly financial reports, forecasts, and sales reports. Work with GM and accounting team to approve, generate, and interpret year-end tenant reconciliations. Work with GM to monitor the collections of all rents and execute appropriate collection process. Client Relationships Establish an effective working relationship with the property's asset manager. Interact frequently with property's regional managers and leasing organization to ensure consistent high-quality interaction with asset management firm. Learn to formally communicate as appropriate with asset manager to inform him/her of activities at the property to enhance his/her opinion of the quality of management services delivered by JLL. Employee Motivation and Development Learn to direct and supervise the activities of all property employees. Learn to provide regular feedback to employees via annual performance objectives, mid-year reviews, annual reviews, and other communication mechanisms. Assist GM in coordinating the appropriate training for property personnel. Skills and Knowledge Demonstrate strength in leadership and professionalism Ability to problem solve and provide actionable and positive feedback Ability to work both independently and within a team environment Excellent verbal and written communication skills Ability to work collaboratively with cross-functional groups Flexible and able to work in a fast-paced environment Have thorough knowledge of area market including all competitive properties and area demographics Proficient in Microsoft Office applications Proficient in Yardi preferred Requirements: Education/training - Bachelor's degree, preferred Years of relevant experience - Minimum 2-3yrs of Commercial Property Management or Commercial Operations Management experience - Retail preferred. Physical work requirements and work conditions- Can involve standing and walking, working nights and weekends. Available to answer emergency calls at all times. | |