NOC Technician

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

The NOC Technician I is responsible for implementation, monitoring, management, and technical support for network access services, network equipment, and related systems. A person in this role performs primary troubleshooting of incidents and issues, conducts routine maintenance tasks, and supports network operations to ensure network performance and reliability. This role involves managing network access requests, ensuring compliance with NetOps policies, and providing technical support and remote troubleshooting on calls with Granite customers and/or field technicians. They are responsible for diagnosing access and network issues and ensuring they are addressed and resolved in a timely fashion.

Duties and Responsibilities:

• Implement and manage network access controls, including user and device access permissions, authentication, and authorization.
• Assist with the installation, configuration, and setup of access and managed network hardware and software, including routers, switches, and other network devices.
• Respond to, troubleshoot, and resolve access and network-related support requests and incidents, including connectivity problems, hardware failures, and configuration errors, ensuring timely and accurate resolution.
• Monitor network health, performance and availability, identifying and addressing issues to maintain optimal network operations.
• Perform routine, level 1 maintenance tasks, such as system updates, backups, and hardware upgrades, according to established procedures.
• Collaborate with senior technicians and network engineers to support network projects and initiatives.
• Follow established network security protocols and best practices to ensure the integrity and protection of network systems.
• Assist with network performance monitoring and reporting, contributing to efforts to improve network efficiency and reliability.
• Stay current with industry trends, technologies, and best practices related to network operations and support.
• Maintain regular updates to incidents conveying pertinent information to customers, Granite account teams, and other technical personnel.

Required Qualifications:

• Implement and manage network access controls, including user and device access permissions, authentication, and authorization.
• Assist with the installation, configuration, and setup of access and managed network hardware and software, including routers, switches, and other network devices.
• Respond to, troubleshoot, and resolve access and network-related support requests and incidents, including connectivity problems, hardware failures, and configuration errors, ensuring timely and accurate resolution.
• Monitor network health, performance and availability, identifying and addressing issues to maintain optimal network operations.
• Perform routine, level 1 maintenance tasks, such as system updates, backups, and hardware upgrades, according to established procedures.
• Collaborate with senior technicians and network engineers to support network projects and initiatives.
• Follow established network security protocols and best practices to ensure the integrity and protection of network systems.
• Assist with network performance monitoring and reporting, contributing to efforts to improve network efficiency and reliability.
• Stay current with industry trends, technologies, and best practices related to network operations and support.
• Maintain regular updates to incidents conveying pertinent information to customers, Granite account teams, and other technical personnel.
• Ability to foster strong working relationships between project teams, stakeholders, management, and vendors.

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