Casual Dental Intake Rep - Bilingual

Objective/Overview
This position is located in the U of M Community-University Health Care Center Dental Clinic (CUHCC). This employee will help with dental registration, scheduling and care coordination. The position will also participate on various quality initiatives and other committees as assigned.

This position is about 14 hours/ week. Days and hours for this position are Monday - Friday ranging from 7:30am - 5:30pm. Weekend hours may be required.

Salary Range is $21.63/hr - $24.48/ hr depending on experience.

The ideal candidate will possess these qualities and skills:

• Excellent customer service skills
• Cultural sensitivity/competence
• Team work
• Time management
• Interpersonal relationship skills

Essential Functions

Dental intake/reception/scheduling (80%)

• Schedule and check in appointments through Electronic Medical Records (EMR) and EDR
• Greet patients and triage dental walk-in patients
• Answer phones and check voicemail daily
• Collect payments and provide estimates to patients
• Register and update patient demographic, insurance and financial information in EMR
• Monitor order-tracking in EMR
• Fax records and referrals as needed
• Email x-rays as needed
• Follow-up on external referrals
• Collect signatures for consents and waivers as needed
• Make confirmation calls as needed
• Make sure we have labels or patient identification on all records/documents
• Scanning documents
• Assisting with lab slips as needed

Dental care coordination (10%)

• Call and offer appointments to patients who are due for recalls
• Print and manage the unfinished treatment plan reports
• Scrub the OB and pediatric provider schedules weekly
• When able, do warm-hand offs with RN team and schedule dental visits for OB and WCC patients during medical visits
• Prior authorization work

Participate in staff development, quality assurance, compliance, etc. (10%)

• Other duties as assigned
  

All required qualifications must be documented on application materials

Required Qualifications

• Business college, office skills training, university level education, clerical experience involving contact with the public, in combination, totaling four (4) years.
• Experience in a multicultural medical or social services setting.
• Fluency in English AND either Spanish, Somali, Hmong, Lao, Vietnamese or Cambodian. (We will test for speaking skills in English and other language.)

Preferred Qualifications

• Previous experience working with community health intake projects involving data collection and patient relations.
• Strong skills and experience in Insurance verification data collection and data capture in electronic medical record (EMR).
• Customer services/patient relations skills and experience.
• Critical thinking skills and detail oriented.
• Administrative dental clinic experience.

CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC's mission is to seek health equity in our community by advancing the well-being of diverse people. Candidates must be able to adapt behaviors to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.

Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

Pay Range: $21.63/hr - $24.48/hr depending on experience; depending on education/qualifications/experience.

Retirement plan options are available for Civil Service, Faculty, Labor-Represented, Professional & Administrative, and Temp Casual classifications. Learn more about retirement plans.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).