IOC Monitoring Engineer

JLL
United States, Ohio, West Chester
Nov 06, 2024
What this job involves - In this role, you will be joining the JLL Intelligent Operations Center (IOC) team. As an IOC Global Monitoring Engineer, your main goals will be to: Monitor and provide real-time support for multiple systems to global account teams Partner with IOC regional support and site teams to provide active solutions Analyze data from various connected systems including HVAC, lighting, inspections, and other sensors. Provide troubleshooting expertise and develop actionable solutions. Assist site teams in their digital transformation journey. Assist in systems and operations journey by maintaining systems and aiding with progressing towards proactive maintenance Contribute to JLL's delivery of operational excellence. Work with the global IOC team and site teams This position requires a mind-set to actively search for patterns or clues within large amounts of data and to use all available tools. Your day to day: Duties & Responsibilities Your roles and responsibilities cover the following high-level areas: Operations & Analysis 3rd shift (12am-8am) IOC monitoring to support global IOC or specific sites when needed. Analyze alarms for urgency, repeat patterns and opportunities for solutions. Ability to communicate with various global and site teams Ability to utilize all available tools and source new tools. This can include areas to help overcome communication barriers, local system upgrades, operational insight, etc. Troubleshoot technical issues and provide support to resolve them efficiently. Conduct regular audits to ensure the integrity and accuracy of alarm data. Collaboration & Innovation Collaborate with cross-functional teams to identify opportunities for process improvements. Build strong relationships with site teams to maintain effective communication, improvements, and innovation. Develop and deliver new ideas to enhance the capability and positive impact of the Intelligent Operations Center (IOC). Work closely with the global IOC team and other site JLL teams to share best practices, align strategies, and ensure consistent service delivery across different geographical areas. Systems & Technology Maintain a strong level of knowledge and understanding of Building Management Systems (BMS) and related systems. Willingness to learn new systems and have an agile mindset Utilize various software tools for tasks including language translation. Demonstrate proficiency in using Desigo CC and willingness to learn other BMS systems. Understand how Remote Desktop Protocols (RDPs) work and their application in remote system management. Reporting & Documentation Generate reports and documentation to track and communicate alarm trends and performance. Key Performance Measures The performance in this role will be evaluated by several indicators, including: Efficiency and effectiveness of alert identification, structure and reporting according to the IOC Manual Response times for active alerts and effect of site support provided Contribution to process improvements and innovations. Feedback from site teams and cross-functional collaborators. Level of collaboration and knowledge sharing with global and regional teams. Sound like you? To apply you need: Key Competencies The below set of skills will contribute to the effective delivery of this role and to the JLL culture and values: Proven experience working with building systems and Building Management Systems (BMS). Strong technical aptitude with the ability to understand and adapt to evolving technology. Excellent problem-solving skills and the ability to analyze complex issues. Strong organizational and time management skills to handle multiple priorities. Ability to work independently and collaboratively in a team-oriented environment. Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information. Proficiency in using Microsoft Office suite (especially Excel and Word). Understanding of Remote Desktop Protocols (RDPs) and their application. Willingness to learn new software and technologies as required. Adaptability and high motivation, with a passion for intelligent operations and facility management. Strong interpersonal skills and ability to work effectively in a global, multicultural environment.