Community Health & Outreach Manager

Community Health & Outreach Manager

Objective/Overview
CUHCC's Community Health Team is currently composed of three Community Health Workers who conduct outreach activities to connect community members to CUHCC deliver one-one CHW services, including health education, skill building self-management support and community connections.

The Community Health (CH) Manager oversees CUHCC's community outreach and partnerships, supervises the Community Health Worker team, manages the CHW internship program and coordinates health promotion programming. The manager demonstrates experience with and understanding of Community Health Workers and outreach activities and with program delivery. The Manager also provides CHW services including community outreach and a caseload of patients who receive one-on-one support with health education, home visits, self-management skill building and help with social needs.

The CH Manager provides leadership through training, mentoring, skills development monitoring, and programmatic oversight. This role collaborates internally with medical, dental and behavioral health staff and externally with community-based organizations to coordinate CUHCC's participation in place-based outreach and community events.

The CH Manager demonstrates an advanced level of communication and interdisciplinary collaboration, professionalism, and systems-based thinking with an emphasis on whole-patient care model, education, community, and organizational engagement to help meet strategic goals.

Position Information
The position reports to the Director of Advancement. This is an in person position, 100% (40 hours per week) appointment at CUHCC. The schedule will generally be 8:30am - 5:00pm, Monday - Friday, with the occasional evening/weekend requirements for events. Travel locally may be required for events. The salary range for this position is $30.00/hour ($62,400 annually) to $34.00/hour ($70,7200 annually), depending on education, experience and qualifications.

Essential Job Functions

Manage Community Health Worker Team (60%)

• Serve as primary liaison between CHW team, the Quality Director and CUHCC's services lines to integrate CHWs into the implementation of quality priorities
• Lead hiring, onboarding, ongoing professional development and performance management of community health workers
  Provide daily supervision of CHWs: coaching, support and guidance in promoting adherence to the CUHCC's policies and care model, documentation of services and other evidence-based practices
• Develop and update CHW workflows related to CHW service delivery
• Generate and analyze reports (dashboard and other) to monitor productivity (number of visits, quality metrics, etc.) to support CUHCC's strategic priorities and to fulfill grant reporting.
• Manage CHW internship program: collaborate with universities and colleges, design and coordinate interns' experience, recruit and onboard interns, and evaluate the internship program.

Manage external partnerships and internal programs and classes (20%)

• Manage CUHCC's presence at select community events
• Develop, maintain and serve as a liaison for place-based partnerships with community-based entities (e.g., UMN Mobile Health Initiative, Minneapolis Public Housing Authority, schools) where CHWs conduct health education and outreach activities
• Coordinate and oversee implementation of health promotion classes/groups for CUHCC patients and quarterly Patient Advisory Conversations.

CHW Services (20%)

• Deliver CHW services to a small caseload of patients: provide health education, assist with self-management skill building (e.g., self blood pressure monitoring), identify social needs and help make community connections to address them.

*CUHCC reserves the right to change or add duties consistent with the job classification.

All required qualifications must be included in the application materials

Minimum/Essential Qualifications

• Bachelor's Degree plus at least two years of experience or a combination of related education and work experience to equal at least six years.
• Two or more years of experience managing / coordinating programs
• Two or more years of supervisor experience
• Related work experience including CHW service delivery, case management or related services in healthcare, social service, or community settings.
• MN CHW Certificate or achievement of MN CHW Certificate within 18 months of hire date
• Proficient in computer applications such as Word, Excel, and Powerpoint

Preferred Qualifications:

• Fluency in written and spoken either Spanish, or Somali, Hmong, Lao, or Vietnamese
• Experience in data reports and analysis
• Experience in a healthcare setting including experience with electronic health records
• Excellent communication skills
• Demonstration of strong teamwork and team building skills

CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC's mission is to seek health equity in our community by advancing the well-being of diverse people. Candidates must be able to adapt behaviors to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.

Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

Pay Range: $30/hr - $34.00/hr, depending on education/qualifications/experience

Time Appointment: 100% Appointment (40 hours/week)

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• The University offers a comprehensive benefits package that includes:
• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).