Risk Control Senior Professional

#LI-DNI

The Risk Control Senior Professional is responsible for providing a full range of risk consulting services to assist writing and retaining profitable business. The role conducts consultation with the customers identified gaps to improve awareness and manage key risk issues. The role performs field and virtual interactions with customers to complete risk surveys and gather feedback that enables underwriting to make effective business decisions. The role is responsible for a defined set of assignments (e.g., assigned customers, workload management, resource support, underwriter meetings or other responsibilities) and independently performing a variety of duties, including potentially complex duties within established policy guidelines.

• Plans, prioritizes, conducts, and provides a full range of risk evaluation and consulting services for business meeting department service level agreements with limited supervision.
• Utilizes experience and knowledge to create strong agency/customer relationships and markets, communicates and consults with agents and customers typically by phone to create trust, collect feedback and generate a valued experience in each engagement with customer, underwriter, and others.
• Conducts extensive research, collects, evaluates, and analyzes data to quantify and qualify level of risk, understand operation, and prioritize recommendations for risk improvement.
• Utilizes various types of technology platforms, programs, and information sources to identify and respond to underwriting and customer needs.
• Collaborates with underwriting to effectively use department resources that provide operational and risk insight to enable sound business decisions and prepares comprehensive reports, estimates of value, recommendations, and opinions to appropriate business partners.
• Conducts consultation with the customer to understand operations, complete risk assessment, and prioritize opportunities to manage risks.
• Maintains advanced knowledge to industry best practices, codes/standards, technology, and legislative issues and shares knowledge on areas of expertise through consultation, development of technical information, championing initiatives and other actions that progress department capabilities.
• Informs leader of activities and problems within the assigned area of responsibility; refers matters beyond area of authority to leader or appropriate channel for direction.
• Controls claims cost by creating recommendations that align with industry and Westfield best practices on identified risk issues and upholds a team ownership and approach in achieving timely resolution for identified opportunities with all stakeholders.
• Participates in agency visits and other marketing interactions to achieve business unit and department objectives with focus on profitable growth, retention, and market perception.
• For field roles only: Travels as often as needed including regular utilization of assigned fleet vehicle in order to cover assigned territory. This may involve traveling on short notice or other daily driving duties as assigned.

• 3+ years of experience in Risk Management or a related field.
• Bachelor's degree in Business, Risk Management, or a related field and/or commensurate work experience.
• For field roles only: Valid driver's license and a driving record that conforms to company standards.

Location

Remote

Behavioral Competencies

• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Nimble Learning