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End User Device Manager

UW Health
dental insurance, parental leave, paid time off
United States, Wisconsin, Madison
301 South Westfield Road (Show on map)
Nov 02, 2024

Work Schedule:

This is a full-time position scheduled to work Monday through Friday, with an on-call rotation once every 7 weeks. You will work at 301 S. Westfield and travel to other locations in Madison and northern IL on occasion.

Are you ready to be part of something remarkable with the #1 hospital in WI?

We are looking for a Manager, End User Device to:



  • Play a pivotal role in shaping our technology platform strategies.
  • Work closely with our teams to enhance efficiency and effectiveness while empowering team members to maximize their skills and knowledge.
  • Manage a dedicated team supporting 20,000 employees and managing 30,000 devices, plus 6,000 mobile devices.
  • Oversee VDI infrastructure and SCCM operations to ensure smooth functionality across our systems.
  • Drive the packaging and deployment of 1,200 complex applications across 6 main hospitals and 4 medical centers in Wisconsin and Illinois, as well as 90+ outpatient locations.
  • Lead a dynamic team of 4 Supervisors and over 50 individual contributors.


At UW Health, you will have:



  • An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
  • Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
  • Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
  • Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.


Qualifications

  • Bachelor's Degree in Healthcare, Information Technology, Business, or related field (4 years of relevant experience may be considered in lieu of degree in addition to experience below) Required
  • Master's Degree In Healthcare, Information Technology, Business, or related field Preferred

Work Experience

  • Demonstrated success leading and mentoring others in Infrastructure technologies Required
  • Demonstrated success leading critical support teams in a 24x7 origination Required
  • Demonstrated success implementing and managing large, complex, enterprise-class solutions Required
  • Demonstrated success using effective communication and interpersonal skills to lead others directly or indirectly Required
  • Demonstrated success being proactive and innovative Required
  • 7 years relevant experience working in critical Workstations or VDI infrastructure Preferred
  • 7 years of Workstations and VDI, Security, or similar Infrastructure support and delivery experience Preferred
  • 7 years of experience performing system administration and engineering Preferred
  • 2 years progressive leadership experience within healthcare IT Preferred


Licenses & Certifications


  • Professional certifications such as A+, MCS, MCSE, ITIL Preferred

Our Commitment to Diversity and Inclusion
UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

Job Description
UW Hospital and Clinics benefits

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