Senior Program Manager
 JLL | |
 United States, California, Sacramento | |
 Nov 01, 2024 | |
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JLL's Project and Development Services team is seeking a Senior Program Manager, Program Management. In this role, you'll be a driving force behind optimizing portfolio project development, serving as the trusted advisor and single-point of contact for national and global commercial real estate clients.
We are seeking a candidate who shares our priorities and will seamlessly navigate highly complex projects, build strong client partnerships, and deliver measurable results that exceed expectations. With your expertise and our robust JLL platform, you'll leverage programmatic insights, best practices, and subject matter expertise to guide clients through their real estate journeys. Team Priorities: * Deliver strategic solutions for clients to enable them to achieve their real estate portfolio goals * Actively collaborate across platforms to maximize the value of JLL for our clients * Develop our people and inspire others * Support ambitions beyond the workplace * Harness innovative technology and data to drive change and effective decision making Thrill Clients In this role, you'll drive efficiency, consistency, and cost savings across complex projects, serving as the key point of contact for JLL's project delivery services. Your ability to develop tailored strategies, standardize processes, and coordinate cross-functional teams will be crucial in delivering high-quality outcomes. By effectively managing risks, leveraging JLL's resources, and consistently exceeding expectations, you'll build strong, lasting client relationships. This position offers the opportunity to make a significant impact on client satisfaction through your expertise in portfolio management and commitment to excellence. * Collaborate with clients on national and global large scale and/or highly complex project portfolios to define program specific goals. Develop objectives/desired results and work with the team and other managers to achieve completion. * Develop, manage, and/or implement standardized processes, playbooks, tools, and resources to support client relationships and cross-functional partnerships. * Oversee and provide consistent consolidated schedule, budget, risk and opportunity reporting. * Develop and oversee management routines to manage portfolio performance and performance metrics. * Identify and proactively manage risks and issues that could impact projects across the portfolio; ensure solutions are successfully implemented by removing roadblocks or facilitating reprioritization conversations among relevant stakeholders. * Proactively manage programs in accordance with client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels. * Continuously identify and implement process improvements to enhance complex project delivery and team efficiency. * Leverage the broader JLL platform to deliver portfolio specific insights, best practices, and subject matter expertise. * Comply with all JLL policies and procedures, including but not limited to ethics and business practice. Inspire Our People Demonstrate a commitment to putting the business first, driving change, helping, and inspiring others, and executing tasks efficiently. Leading by example and establishing a strong rapport with team members and direct reports, the Senior Program Manager will contribute to and oversee team operations, effectively managing project team members. This includes setting and managing team goals, performance metrics, and KPIs (Key Performance Indicators). The professional will also allocate workloads among team members, considering their expertise, capacity, and project priorities. Furthermore, fostering a collaborative and mentoring culture is essential, creating an environment that encourages continuous learning and professional growth within the team. Grow Business Senior Program Manager will be responsible for executing project team strategies, supporting P&L strategies, and positively impacting the business and personal brand reputation. This includes contributing to best practices, cultivating client relationships, identifying cross-selling opportunities, and managing business development efforts. A deep understanding of JLL's business lines and proactive expansion of services to clients is expected. Additionally, monitoring project plan alignment and profitability is crucial for project success and financial performance. Qualifications Experience: * Strong interpersonal skills and problem-solving ability. * Demonstrated ability to motivate multiple stakeholder groups, both internal and external, to establish effective relationships. * Experience communicating with executive-level stakeholders with varying levels of industry experience and vendor expectations. * Proven record of providing excellent internal and external customer service. * Ability to connect strategy to detail and follow-through. * Experience with multiple complex and/or large-scale projects throughout the real estate lifecycle. * Experience working in multiple markets, preferably global, with the ability to navigate regional operational nuances. * Comprehensive knowledge of real estate development lifecycle, approval processes, and regulations. Technical: * Strong organizational skills and capacity to prioritize and escalate in a complex, fast-paced environment. * Hands-on approach, attention to detail, and ownership. * Ability to solve advanced problems and deal with a variety of options in complex situations. * Knowledge of standard business and accounting practices. * Advanced computer skills, with an emphasis on Smartsheet and data analysis. * Proficiency in contract management. * Advanced proficiency in project scheduling and budget management. * Knowledge and application of a disciplined project management process (Six Sigma and Project Management certifications are a plus). * Strong oral, written, and presentation communication skills. * Strong planning, scheduling, multitasking, and organization skills. * Expert at building relationships and earning trust. * Proficiency in Microsoft Word, Excel, and PowerPoint. Education & Preferred Qualifications: * Bachelor's degree in architecture, construction management, business management, finance, or industry-based engineering specialization (advanced degrees are a plus). * 10+ years of real estate, project management, or program management experience. | |