Contract Lead

Description

• Support field sales teams with any sales related processes including, but not limited to complex sales materials, facilitating customer account creation, vendor registration, quotations, contract administration, etc.
• Work with various departments to resolve issues, such as shipping, materials, production, and legal.
• Manage CPQ queue to ensure quotes are completed with their SOP guidelines.
• Ensure Amendments and Agreements are accurate and have been approved through the proper channels in accordance with SOP.
• Perform Contract audits, to ensure every contract is entered correctly.
• Verify all instruments that have installed, have been invoiced.
• Lead monthly training workshops for the teams.
• Provide monthly KPI reporting on accuracy, billing blocks, quoting time, approvals, to improve accuracy, and where we need additional training.
• Manage local pricing billing blocks.
• Manage the day-to-day activities of the team.
• Responsible for managing the payroll administrative duties for direct reports.
• Conduct performance reviews and share feedback with management and team members.
• Provide training for new and current team members on tasks.
• Provide oversight, assistance, and quality control for the sales contracts team.
• Ensure that all installed instruments are invoiced in correct month.
• Reviews all equipment, reagent, and SAAS contracts for accuracy.
• Monitor expired pricing and contracts.
• Oversee price increase notifications.
• Work with the supply demand manager to release allocated orders for shipment.
• Manage the Clinical inbox, and ensure all emails are taken care of in a timely manner.
• Oversee and monitor contract performance of assigned region and assists with determining compliance with terms and conditions of the contract.
• Assist with internal and external audits as required.
• Assist with month end and year end close activities.
• Other duties and special projects as assigned.
• Perform all work in compliance with company quality procedures and standards.

• Associates degree in Sales, Business, Marketing, or related field is preferred.
• 4+ years of sales administration, customer service, sales support or related experience
• Experience in project and/or process management is a plus.
• Prefer previous experience within life sciences field.
• Strong leadership, decision making, and problem-solving ability.
• Working knowledge of ERP systems and the Sales Contracts function as well as foundational understanding of revenue recognition as they relate to the contracts and installation.
• High attention to detail with strong documentation, planning, and organization skills
• Proficient with Microsoft office suite: Excel, Word, PowerPoint; excel skills necessary.
• Excellent communication skills, both verbal and written
• Effective organization, attention to detail and the ability to meet deadlines are essential.
• Understanding of general accounting principles, to include debits, credits, fixed asset accounting and general ledger account reconciliations.
• Data analysis skills including exporting/importing data, data reporting in excel and ERP.
• Ability to work with customer accounts and a while possessing knowledge of SAP, Salesforce.com and related quoting, contracting, and business management tools.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the public
• Evaluation, problem-solving and decision-making abilities
• Proactive attitude and extremely motivated
• Professional, hardworking, flexible, problem solver
• Exemplary organizational and detail implementation skills
• Knowledge of diagnostics industry preferred