Manager, Data Center Critical Facilities
 JLL | |
 United States, Texas, Austin | |
| 1703 West 5th Street (Show on map) | |
 Oct 30, 2024 | |
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Job Summary:
The Data Center Manager is the single point of contact responsible for facilities management, assisting the Regional Program Manager and the Facility Management team with the delivery of quality facility management services through a team of Facilities Supervisor's and Operating Engineers. This role coordinates and manages service delivery to ensure key stakeholder satisfaction at assigned facilities. Principal Duties and Responsibilities Task will include but not be limited to: Ensure maintenance and continuous operation of all building systems including fire/life safety, mechanical (HVAC, plumbing, controls) electrical (lighting, UPS, PDU, generators, switchgear), cabling (data and voice, broad band), lighting and temperature controls systems, critical environments, light construction (painting, doors, locks), digital systems (fire alarm, duress, card access, radionics, CCTV), and Audio/Visual services. Utilize staff and contracting with outside vendors as necessary. Develops, reviews, and approves Critical Environment work efforts. Mission Critical Statement for assigned facilities and systems. Manage critical environments team including hiring, training and personal development. Identify the maintenance objectives of the facility and incorporate those objectives into a documented plan that includes preventive, predictive and reactive maintenance procedures. Identify safety hazards within the building and incorporate the remediation of such hazards to ensure that the building's staff and occupants work in a safe environment. Implement, administer, and manage safety training program. Ensure that compliance of all regulatory laws and guidelines are met as they relate to the operation of the building's infrastructure. Responsible for alerting management of building discrepancies. Develop a CAPEX and OPEX plan which would include planning for infra-structure upgrades, maintenance, repairs, critical spare parts, safety(PPE), equipment replacements and building modifications to ensure the building's future capabilities are maintained. Responsible for providing technical input and support to facility projects and modifications, including construction support, commissioning, and final acceptance, as applicable. Maintain all infrastructure and compliance documentation for the building including up-to-date building drawings and one-line schematics as well as documentation mandated for the purpose of maintaining regulatory compliance with Federal, State or Local law. Responsible for overseeing the activities of contractors working within the building either as representatives of the building itself or tenants operating within the buildings. Prepare and report on KPIs to track team performance. Responsible for advance training and notification to all contractors so that they are informed and knowledgeable with respect to the building's critical functions and the work they are to perform, including an incident contact response list. Ensure that the Data Center Work Rules are well-understood process among the building staff, engineers, tenants and contractors who perform work on the building's critical infrastructure. Provide overall facility services in accordance with accounts' standard processes and procedures including application of policies and programs, coordination of information. Responsible for overall team management, staff development and planning. Execute staff succession and growth plans. For every direct report, build actionable and measurable career development plans, direct report in consistent conversations regarding progress. Performs additional job duties as requested. Supervisory Responsibilities Directly supervise the chief engineers, facility coordinator, and scheduler/planner. Responsible for all employes. Carries out supervisory responsibilities in accordance with the policies enumerated with Jones Lang LaSalle and applicable laws. Responsibilities include interviewing, hiring, and training employees. Planning, assigning, and directing work. Appraising performance. Rewarding and disciplining employees. Addressing complaints and resolving problems. Requirements: Education & Experience Hands-on experience working in a data center/critical facility, including UPS. Systems, emergency generators, and switchgears. High School diploma or GED equivalent Seven to ten years of JLL engineering experience or equivalent industry experience Five to seven years supervisory experience. Moderate knowledge of a variety of manual trades such as carpentry, electromechanical repair, etc. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read, analyzes, and interprets technical procedures, or governmental regulations and codes. Ability to write routine reports and correspondence. Ability to speak effectively before small groups of tenants or fellow employees. Demonstrated verbal/written communication skills. Skills and Abilities Ability to use drawings, specifications, shop math and various measuring or testing instruments. Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages. Must be able to professionally interact with tenants and contractors. Demonstration of leadership ability, presentation capabilities and organization skills. Preferred Requirements: Corrigo Experience. MCIM / Salesforce Experience. Zendesk Experience. Service Now Experience. Physical Requirements: This position will require the following: Walking large, campus-like settings. Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead, including: Lifting a minimum of 50 lbs. Climbing stairs and navigating rooftops to access equipment. Using ladders up to 30 ft and working from heights. Ability to Climb a ladder with a 300-lb weight limit. Must be able to work different schedules. Must be able to work Holidays. Must be able to respond to site emergencies. Customer Environment Description A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe. With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies. Demanding customer and fast-paced environment, serving some of the largest companies in the world. JLL operates 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers. JLL has been supporting the customer since 2021. The relationship has continued to grow as the customer's business has grown; we continue to support current locations and assist in establishing new sites across the United States. We continue to struggle meeting the KPIs set forth by the customer, particularly when it comes to incidents. With an increased focus on training and adequate staffing models, we will be able to meet our obligations and exceed expectations. Our goal is to continue a fruitful relationship that allows us to grow with the customer. This will provide many opportunities for our employees and allow our customer to scale their business. | |