Senior Desktop/Onsite Support Analyst

Genesis10 is seeking a Senior Desktop/Onsite Support Analyst for a twelve-month contract possible contract to hire position at our financial services client in Lake Mary, FL. This is an onsite role requiring 5 days a week onsite.

Summary

Provide onsite support (including new joiner onboarding, break/fix, smart hands support for collaboration spaces, Tech Express) for the Lake Mary office (600+ users) as part of the Production Services operating model.

Responsibilities

• Provides support to all IT-related activities and initiatives, including guidance, assistance, coordination, and follow-up on IT problems and ensures resolution.
• Provides guidance, assistance, coordination, and follow-up on problems and ensures resolution.
• Provides support to a specific group of customers on applications, infrastructure, and technology related activities for small projects.
• Works with application developers and operations to support production applications and customer-specific operations.
• Trains customers on new products, applications, and platforms.
• Contributes to the achievement of team objectives.

Required skills

• 5 years' desktop support
• Hardware break/fix
• Ability to be onsite 5 days per week
• Microsoft products
• ServiceNow
• Remote Support
• Bachelor's degree (or relevant experience)

Preferred skills

• Customer service
• Team environment
• Travel within Lake Mary
• Imaging (Ghost)
• SCCM application deployment
• Asset Management
• MS or Comp certs

Compensation: $28-$31 per hour W2 based on experience

If you have the described qualifications and are interested in this exciting opportunity, apply today!

About Genesis10

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

Benefits of Working with Genesis10

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20+ years.

The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as the Best Company for Work-Life Balance, and as the Best Company for Career Growth, Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.