GUEST EXPERIENCE AMBASSADOR

The Guest Experience Ambassador (GSA) is responsible for establishing a warm, welcoming, and professional atmosphere for clients, executives, and staff members at all times. Whether physically located at the reception area or in another public area, the GSA is the first point of contact for visitors, making them feel comfortable, directing them to their appointments and meetings and assisting them in every way during their visit.

RESPONSIBLITIES:
* Provide high-level internal and external customer support
* Greet employees and visitors with a smile and maintain eye contact through the entire interaction.
* Assist with making space reservations using the online reservation system and escorting guests throughout the office
* Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
* Manage the access badge process for employees and visitors according to workplace standards.
* Ensure the cleanliness of all office spaces, including open work areas, conference rooms, lobby, and kitchen.
* Restock office, kitchen, and pantry supplies.
* Prepare and maintains conference rooms for executive and client meetings, align all furniture to ensure a neat and welcoming look.
* Set-up all conference rooms for new/continuing meetings.
* Provide general travel support (arranging for transportation, providing directions, etc.)
* Coordinate and arrange basic office equipment repairs and maintenance by inputting facilities tickets.
* Carry out instructions for security, fire, health, and safety guidelines.
* Provide first-line support for basic office technology.
* Interface with vendors (catering, AV, etc.) to provide seamless customer support
* Respond to inquiries and anticipate customer needs.
* Communicate effectively with peers, maintaining accuracy and attention to detail in both, verbal and written communications.
* Maintain a strong awareness of business activity and communicate all updates with team members.
* Communicate and interact effectively with all other departments and vendors.
* Conduct opening and closing walkthroughs when business requires
* Other duties as assigned

KEY COMPETENCIES:
* A genuine sense of hospitality and empathy with a commitment to delivering a memorable experience in all aspects of the GSA role.
* The ability to work under pressure and to prioritize tasks and multiple jobs simultaneously while interacting with visitors in a public environment.
* Excellent listening and oral communication skills.
* Basic computer skills and knowledge of office technology / equipment.
* Punctuality, dependability, and a dedication to achieving operational excellence down to the smallest of details.
* Ability to maintaining a high degree of confidentiality and discretion.
* A consistently professional approach with a mindset of ownership and responsibility inside and outside of one's job domain.
* Two to three years' experience in a client service / reception position within a hospitality or corporate environment.