Security and Business Concierge Operations Coordinator
 JLL | |
 United States, New York, East Syracuse | |
 Oct 29, 2024 | |
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What this job involves: We are seeking a detail-oriented and security-focused individual to join our team as a Security and Business Concierge Operations Coordinator. This role involves providing exceptional customer service as the first point of contact for new hires, guests, and officials while interfacing with personnel. The ideal candidate will excel in coordinating security projects, managing timelines, and ensuring smooth communication between stakeholders. Key responsibilities include managing visitor systems, conducting area owner audits, and maintaining inspection-ready documentation. The position requires proficiency in MS Office, ServiceNow, and Excel, as well as the ability to work in a fast-paced environment without direct supervision. Strong multi-tasking skills, superior customer service orientation, and the ability to work with a diverse employee population are essential. Join our team and contribute to maintaining a secure and efficient workplace environment.
What your day-to-day will look like: Greet and assist new hires, guests, and officials as the first point of contact. Manage visitor systems and efficiently onboard new hires, consultants, and contractors using ServiceNow. Coordinate security projects, manage timelines, and conduct area owner audits. Maintain inspection-ready documentation and handle confidential matters. Communicate effectively with internal teams and external clients. Proactively solve problems and report status updates to supervisors Plan and track project timelines, manage resources, and multitask effectively. Liaise between team members, managers, and departments. Adjust project workflows and timelines as needed. Assist with Reception Desk duties during high traffic periods. Support and implement safety training programs. Develop and maintain administrative systems and procedures. Collaborate with interdepartmental teams to ensure alignment. Adapt to changing client needs throughout project lifecycles. Organize and execute security-related projects and tasks. Engage in ongoing professional development and mentorship opportunities. Utilize Microsoft Office suite and other relevant software for administrative tasks. Ensure smooth project organization and execution. Coordinate specific Security Department projects or tasks as assigned. Work Schedule: Monday through Friday, 7:15 AM to 4:00 PM Desired or Preferred Experience and Technical Skills: Working knowledge of Ccure 9000a plus! Experience with BIRS (Building Information Reporting System) Required Skills and Experience 3+ years of experience in a security administration role. Proven experience as a Project Coordinator or in a similar position. Strong written and verbal communication skills, with ability to interact effectively with all management levels. Exceptional organizational and time management skills, including multitasking and prioritizing in a fast-paced environment. Demonstrated ability to handle confidential matters with discretion. Excellent problem-solving aptitude and attention to detail Strong client-facing and teamwork skills Proficiency in project management, including timeline planning, resource management, and task tracking. Ability to adapt and adjust workflows as projects evolve. Experience in liaising between team members, managers, and departments. Proactive approach to problem-solving and status reporting Willingness to engage in ongoing professional development and mentorship. Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) Basic understanding of security principles and practices Ability to communicate effectively with a wide range of internal and external contacts. Demonstrated dependability and reliability in work performance. Experience in collaborating with clients and internal teams to meet deadlines. Adaptability to changing project requirements and client needs. | |